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FAQ

About figures

Q Can I choose the place to set my figure?

A

【For those who made purchases from August 9, 2019 till September 30, 2019】
We will create 2 figures of you (with scales of 1/80 and 1/35).
1/80th scale figure will be set by SMALL WORLDS TOKYO before the day of pre-opening in the place you choose during the inspection.
*1/35th scale figure can be picked up until September 30, 2020.

【For those who made purchases from December 16, 2019 till the end of June 2020】
We will create 2 figures of you (with scales of 1/80 and 1/35).
You can visit the area on the day of pre-opening or after the opening and choose a place to set your 1/80th scale figure. The figure will be set in SMALL WORLDS TOKYO 14 days after the 3D scanning.
You can pick up your 1/35th scale figure at SMALL WORLDS TOKYO 14 days after the 3D scanning.
*You can pick up your 1/35th scale figure until October 14, 2020.

Q What if I do not pick up the figure within the designated period?

A

Please be advised that you cannot pick up the figure after the designated period.

Q How long will my figure be on display?

A

Figures will be on display in the areas inside SMALL WORLDS TOKYO for 1 year.

About purchase

Q What are residency rights?

A

Residency rights are the rights of setting figures in SMALL WORLDS TOKYO.
*Figures of this program will be displayed for 1 year.

Q Can I cancel the order or ask for refund?

A

Cancellations and requests for refunds after purchase are not accepted.

Q How long will the sales last?

A

The sales will last until June 30, 2020.
*Tickets are provided in a limited quantity. Sales will be over once all the available tickets have been sold.
Price and program content are subject to change without prior notice.

Q Are babies below the age of 1 charged?

A

Children under 4 years old will be 3D scanned together with adults.
If you want to create individual figures of the children under 4 years old, you have to purchase "High school age and under" tickets.

Q Is transportation to the site included in the price?

A

Please note that customers need to pay for the transportation themselves.

About 3D scanning

Q When does the 3D scanning period end?

A

【For those who made purchases from August 9, 2019 till September 30, 2019】
3D scanning ended on October 6, 2019.
*Please note that the 3D scanning is no longer be available.

【For those who made purchases from December 16, 2019 till the end of June 2020】
3D scanning will be carried out till September 30, 2020.
*The starting date will be announced later.
*Please note that 3D scanning will no longer be available after this period.

Q If I cannot come during the 3D scanning period, can I get a refund?

A

Please note that requests for refunds will not be accepted if you do not come for the 3D scanning within the designated period.

Q How long will the 3D scanning take?

A

3D scanning will take about 5 minutes. It will take 2 to 3 hours if you also want to visit the area and choose the place for your figure.

Q Is there anything I should bring for 3D scanning?

A

Please show at the reception desk the purchase confirmation email from SMALL WORLDS received at the time of purchase.

Q Are there any dressing rules for 3D scanning?

A

There are some clothes that are not suitable for 3D scanning.
Please be advised that you may be asked to change into the clothes prepared by our staff.
In addition, the dressing rules will be included in the notification email about the starting time of 3D scanning.

Q Are there any important notes regarding the 3D scanning?

A

Please follow staff's instruction during the 3D scanning.
Please don't wear the following items or please take them off during the 3D scanning because they cannot be scanned:
・Shiny clothes
・Shiny glasses frame
・Thin glasses frame
・Accessories with metal parts
*Please be careful if you have the problems such as getting muscle spasms or loss of consciousness due to light-stimulation and being extremely afraid of enclosed, dark or high places.
*You will be refused the participation in the 3D scanning if your behavior is judged by the administrator as a disruption or a potential disruption to the public order.
*You will be refused the participation in the 3D scanning if you bring dangerous articles or things deemed to be inappropriate by the administration.

About 3D scanning (Cage Area)

Q What are costumes of NERV staff?

A

You can change into the costume of the NERV staff prepared by SMALL WORLDS TOKYO and take your favorite pose.
*Please be advised that you cannot wear the costume you bring.

Q What is Cage Area?

A

It is an area where Evangelion Unit-00, Unit-01 & Unit-02 are getting launched one by one from the cages of the special agency NERV.

About annual passport

Q When will the annual passport become valid?

A

The annual passport is valid starting from the day you receive it.

Q Please tell me the expiration date of the annual passport.

A

The annual passport can be used for one year from the day you receive it.

Q Until when should I pick up the annual passport?

A

【For those who made purchases from August 9, 2019 till September 30, 2019】
The annual passports will be handed over after the preview day or after the day of pre-opening and till September 30, 2020.
Customers need to bring the voucher received during the 3D scanning to exchange it for the annual passport.
The exchange will no longer be available after that date.

【For those who made purchases from December 16, 2019 till the end of June 2020】
The annual passports will be handed over 14 days after the 3D scanning and till September 30, 2020.
Customers need to bring the voucher received during the 3D scanning to exchange it for the annual passport.
The exchange will no longer be available after that date.

Q Can someone else pick up my annual passport if I cannot do it in person?

A

We need to verify your identity when you pick up your annual passport.
Please provide the identity document with your "name" and "date of birth" (driver's license, health care card, etc.) issued by public organization.

Q Can I use other people's annual passports to enter the venue?

A

You can enter only with your own passport.

About admission

Q Can I re-enter the venue?

A

Please be advised that you cannot re-enter the venue.

Q Are there any points to note regarding the admission?

A

People who are drunk or have bad manners may not be allowed into the venue.
*You admission may be refused if the administration determines that your behavior cause violation or potential violation to the public order.

Q Are there any items that cannot be brought into the facility?

A

Please refrain from bringing dangerous articles and items deemed to be inappropriate by the administration.

Q Can I bring animals with me to the facility?

A

Please note that animals except assistance dogs are not allowed to enter the venue.

About luggage

Q Are there lockers to leave luggage?

A

The facility has a left-luggage office, but the space is limited.
Please note that we may not be able to keep big luggage such as suitcases for you.

Others

Q What if I lose my valuables at the facility?

A

Please be advised that we bear no responsibility for loss and theft of valuables.

Q Will there be interviews or shootings?

A

Interviews, shootings and events may be carried out without prior notice.
Please contact the staff if you do not want to be captured on photo or video regardless of the shooting purpose.

Q Is there a parking lot?

A

There is no parking lot, so please take public transport.

Q Can I get a refund if I am asked to leave by the administrator?

A

Please be advised that you will not get a refund if you are asked to leave by the administrator.

Q Please tell me how I can make inquiries.

A

If you still have questions after checking the FAQ, please make inquiries to SMALL WORLDS office listed below.

■SMALL WORLDS office
 <<Contact us form>>
 https://www.smallworlds-eva.jp/en/contact/
 Service hours: 11:00 ~ 18:00 UTC+09:00 (Except weekends and holidays)

*We will answer questions sequentially on weekdays (except weekends and holidays).
It may take some time to answer your questions. Thank you for your understanding.